15 Online Chat Software for Website With Features & Benefits

Content Updated: 15 Apr, 2023

Good online chat software for websites makes it simple to enhance customer experience and quickly manage support requests. Take customer engagement to the next level with online live chat software support.

It's a fact that many small businesses need better communication to respond promptly to inquiries and concerns. Customers want immediate responses when they have questions or problems, especially if they're experiencing issues affecting your sales. Therefore, you need a customer service solution that can help you save time while ensuring excellent service.

Online chat software lets you instantly connect with visitors via direct messages or video chat to address questions and concerns in real-time. With this software, businesses can improve the overall customer experience.

The importance of online chat software for website cannot be underestimated. Live chat software for the website is internally and externally crucial for customer communication.

Online live chat software is the key to Turn website visitors into customers and solving customer queries with real-time support.

That is why we've gathered 15 live chat software advantages together to show you how chat can affect your business. 

Live chat is an absolute necessity to have apparatus for your business, and this blog entry will cover precisely why that is. 

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What is live chat software?

Live chat is an excellent alternative to phone calls or emails

Live chat is an online communication system that lets you and your website visitors chat in real time. This messaging software works as a pop-up window on the web pages and offers a quick way of asking customer service questions to the company’s representatives. You can customize the answer as you want.

A Path to Increase brand loyalty 

Suppose your company sells software, and a patron has some questions before buying your software. The client can message a customer service representative for fast answers, which may provide the information they need to purchase. Online chat software for website includes connecting with multiple customers at once through limitless chats, support monitoring, multilingual language chat notifications, and detailed analytics and customer data to give you insight into your customer service strategies.

Why Add online chat software to the website?

An excellent live chat customer experience can have a positive effect.

73% of customers who use live chat are happy with their experience.

Online chat makes a significant impact on online sales and marketing. Only A positive live chat experience can effectively help customers make a buying decision.

An excellent live chat customer experience can have a positive effect. You may miss out on sales due to slow response times, or customers might leave a wrong impression of your brand.

Adding online chat software for website can reduce 

• Cart abandonment rates.
• Increase sales.
• Boost conversation rates.

Increase Sales And Conversation With 15 Chat Software

1. Innue - Online Chat Software For Website

The best live chat software can improve your customer service processes. When talking about the best live chat software Innue is the best live chat software for many reasons.

Buy a one-time use lifetime. 

Using AI functionality and building for any business sector, Innue could be a perfect choice.

Reason To Buy 

• Unlimited User creation 
• Social platform availability 
• Customisable your role 
• Control your conversion through the App 
• User-friendly dashboard 
• Lead collection from the website 
• AI-based chatting 
• Information and File sharing 
• Multilingual support system
• User-friendly admin panel 
• Survey facilities
• Offline sms system

The best thing about Innue is its speed. The chat functionality loads quickly and offers a much better user experience than most live chat software.

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: S M L

Try demo

2. LiveChat 

LiveChat is a cloud-based service software with some live chat support and analysis 

Data like other live chat software for website.LiveChat increases customer satisfaction more than it reduces customer email and calls.LiveChat apps also available in the market includes features like notifications, inactive chat messages, chat tags, chat archives, and file sharing.

Reason to Buy 

• Proactive chat support 
• Offline form system
• Chat routing 
• Auto translation 
• File sharing 
• Website visitor tracking system
• Integration function over 200 platforms
• Agent-to-agent chat

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: S M L 

Trail time:14 days 

Try demo 

LiveChat is good, but there have some loopholes in it. One of the limitations is that new windows might lose the whole conversation.

3. HubSpot live chat

HubSpot is a quite popular live chat platform for live chat software. It's also knowns as a chatbot builder. Using HubSpot Live Chat, anyone can initiate live chats with customers and other website visitors.

When setting up the live chat widget, you can customize it with your business branding and write welcome messages targeting different audiences. 

Every time you have a conversation in a live chat, the discussion will be stored in a centralized inbox for future lead reference. It will help your business discover how to convert regular visitors into potential customers.

Reason to Buy 

• Email marketing automation 
• Integrated function with all the customer data 
• Easy-to-use chatbot 
• Custom branding

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: S M L 

The limitation of HubSpot is limited customization with the free version. You have to upgrade the software to find its full potential of this software.

4. Tidio

Another online chat software for website is Tidio. It enables you to connect with visitors in real time. You can integrate Tidio with various software, including Shopify, WordPress, and Wix.

An impressive feature is that anyone with this software can send 500 automated emails monthly.

Reason to get this online chat software 

• Highly customisable chat widget 
• Analytical data store 
• Ability to augment your support team 24/7
• Mobile and desktop support option 
• Plenty of integration and API 

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: M S 

Try demo

5. Drift 

Drift is a cloud-based live chat, in-app messaging, and email management solution for sales and marketing teams. Drift offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot.

Reason To Buy 

• Live chat system 
• Conversation chatbot 
• Pull customer data through other systems
• Playbook builder and reports
• Multilanguage support 
• 24/7 chat support

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: M S 

 Try demo 

6. Customer.Ai

Customer.ai is an excellent tool for website online chat software.Customers.ai is the world's leading AI sales outreach automation and B2C data prospecting platform.

Reason to buy Customer.Ai

• Anonymous website visitors by email
• Templated sales outreach automation tools 
• Integrations with thousands of business productivity tools
• Build email outreach campaigns for any audience.

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: M S

7. Freshdesk

It is a cloud-based customer service software that helps businesses of all sizes to deliver stellar customer support. 

Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics so that you can stay on top of all things customer support.

Reason to choose Freshdesk

• Support access channel 
• Track your client 
• Automatic Email notification 
• AI-powered support chatbot
• Field service management 
• Impressive dashboard
• Portal customisation 

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: M S 

8. Gladly

Gladly is a cloud-based customer online service platform that helps agents to track client communication occurring on multiple channels through a single interface.

Reason to select Gladly live chat software for website 

• Full control over the web (no gladly branding)
• Chat through payment
• URL tracking system
• Chat typing indicators
• Chat attachment function 

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: M L 

9. LiveAgent

Increase the revenue cycle with LiveAgent online chat software for website .LiveAgent is a fully-featured Help Desk and live-chat software that helps you personalise customer interactions with an all-in-one help desk solution.LiveAgent is a real-time live chat, a built-in call centre, and a robust customer service portal. Personalise your communication by taking benefit of customer segmentation, automation, built-in CRM, a powerful analytics package, and our customer knowledge base.

liveAgent features 

• Ticket management system 
• Live chat facilities
• Unlimited call, data recording 
• Social integrations 
• Analytics overview 
• Performance report 
• Multi-language support 
• 2-step verification

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: M S 

10. Zoho Desk

Zoho Desk can help businesses manage customer communication over the phone, email, live chat, SMS text, social media, and more. It also enables you to transfer calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and maintain consistency of service to build meaningful customer relationships.

Feature of Zoho Desk 

• Instant messaging channels
• Multi brand help center
• Multi department support
• Email communication Function 
• Integration with social media 

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: M S 

11. Podium

Podium aims to your aim is to drive more traffic to your website, improve the success of your sales calls, engage with customers on social media, increase your brand awareness and positioning, or all of the above; Podium has the in-house skills to help.

Reason to working with podium 

• Manage leads 
• Track overall performance 
• convenient widget for your website

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: M S 

12. Birdeye

If you want to get a new business Birdeye online chat software for website might be a good choice. It lets you engage prospects and address post-sales issues in real-time. You can text your customers or even use the chatbot if you are busy.

Reason to choose Birdeye 

• Chat with customers live
• Text customers back if you are busy
• Answer FAQs 24/7 
• Respond to chats using the mobile 
• Assign conversations to team members
• Track agent productivity 
• Average resolution times

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: M S 

13. Front 

The front is a customer communication hub surrounding every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, authentic, and highly personalized.

Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use.

Reason to try this software 

• Email tracking 
• Tagging system 
• Track all the data 
• Customise option 
• Suitable for mobile and desktop 

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: M S 

14. Intercom

One of the most popular live chat software for website is Intercom. It is a complete Customer Service solution that delivers a seamless customer experience across mechanisation and human support, improving customer satisfaction while reducing costs. 

We're building a future where most customer conversations are successfully resolved without human support, freeing the team to work on higher-value customer conversations.

Reason to try this software

• Business messenger
• Customisable bot 
• Inbound and outbound sms 
• Account base marketing 
• App + integrations system
• Collect all the survey data 
• Collect Customer data 

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: M S 

The limitation of this software is the pricing sector and intercom section and UI can be improved.

15. pureChat 

PureChat is one of the more straightforward options for online chat software for the website. Unlike other professionals, this company focuses exclusively on chat functionality, with unlimited chats on every plan. There’s a customizable widget for branded conversations and native apps for Android and iOS to enable discussions on the go.

Reason to Buy 

• Unlimited chat stories
• Real-time tracking 
• Visitor tracking built-in 
• Specific control for each user 
• Integration with tools 

If you want to remove pureChat branding then you have to pay for it and it's a huge limitation for them.

Deployment: PC and Cloud

Platform: Windows and IOS

Company Size Suitability: M S 

The Real Benefit Of Using Online Chat Software 

With the best AI chatbot for business benefits to achieve, everyone should immediately plan to automate customer communication and ensure a hassle-free customer journey at every step of the way.   

Let's start with the easy one 

1. Increment Deals and Transformations 

The prime advantage of utilizing online chat software for website is the possibility of expanding deals.

By and large, a 20% expansion in transformations! 

While perusing your site, possibilities and clients will inquire about your item or administration. With live chat platforms, you can answer them promptly – and remember that the purchaser is still on your site. 

The live chat allows you to hold your purchasers' by hand, assist them with defeating complaints, and arrive at a purchasing choice. It resembles having a business right hand on backup, live on your site. 

2. Decrease bolster costs  

It's no secret(no mystery) that client care can be costly. 

A client support specialist will handle telephone and email demands in conventional call habitats. But it's a matter of fact that he can not handle 10 to 20 people's questions at a time.

The advantage of online chat software for websites is that it changes the game. Having a live chat on your website is a client saver for anyone. It's a matter of fact that live talk is over half less expensive than dealing with calls. 

3. Improved Customer Service

Online live chat software for websites has the highest customer satisfaction levels with 73%.

Chatbots are self-help tools for improving communications and customer experience. Brands can use it to improve their customer’s experience, generate more sales and build a more in-depth rapport with customers.

They allow your customers to interact easily with your brand through stimulated conversations.

Every customer wants a quick response.

Clients feel progressively happy with organizations that make bolster simple, bother-free, and quick. 

A buyer exploring concentrate from Oracle found that 90% of clients said the "Live Chat" button gives them certainty that they can find support if needed.

Live chat permits you to offer speedy responses to inquiries regarding your items, take care of issues quicker, and guarantee your clients that you're there when they need you. It is a straightforward yet viable formula for improving client assistance and devotion.

4. Find Customer Pain Points 

The web upset and computerized showcasing realized numerous new business terms, and "agony focuses" is one of them. An agony point is an issue that a client has that has not been settled or a need that has not been tended to. 

With conventional emotionally supportive networks, for example, email or calls, it is once in a while hard to realize the agony purposes of your clients since they may just be heard or gotten by one group or person. 

The chatbot platform should let you test and identify customer goals and help the bot deliver the correct answers. Agents should be able to maintain track of ongoing user-bot conversations without leaving their integrated workspace. 

5. Quicker Problem Resolutions

With live chat platforms, operators can "make" connections to help or organize records rapidly using chatbot windows. 

Chatbot software lets operators connect the guest to the proper record or substance. Also, screen-sharing abilities mean that even the most mind-boggling of issues to investigate can handle quickly and proficiently. 

Chatbot is something you basically can't do with telephone support. These highlights can spare specialists and organizations a massive measure of time in helping settle issues your clients may have.

6. Trun leads to Customer 

It is a known fact that knows how hard it can be to turn first-time visitors to your site into paying customers. In this capacity, chatbots can serve as an extra line of defense to incentivize those new visitors to stay on your site longer. And we’ve typically seen that the more extended customers stay on a site, the more likely they are to take some action.

With chatbots, customers can get instant answers to their queries and concerns without waiting on hold or sending emails. Chatbots for online help businesses to build better relationships.

7. Grow Market Reach 

Online chat software can be programmed to send personalized marketing messages to users based on their behavior and interests. Businesses can save time and resources by automating the marketing process while providing a more consistent and compelling message.

Combining AI technology with a human touch can help brands deliver seamless customer support. Using proactive live chat software businesses grow much easier than usual.

Likewise, integrating chatbot and live chat software means you empower customers to self-serve and connect with a human agent when needed.  

AI-enabled chatbots as the primary channel, your business can deliver real-time support, promptly answer queries, and boost customer satisfaction.

Online chat software for websites can assist you with extending your market reach to territories you may never have thought conceivable. Along these lines, if you get a request from somebody on the opposite side of the world, you can give that individual a similar greeting and think you would like somebody who visits your office or shop. 

8. Decrease Support Expenses 

By Forrester, client assistance given by live talk is 17-30% less expensive than a call. That is because a telephone only lets you simultaneously deal with a few clients. However, dealing with numerous clients is progressively simpler with live chat, permitting organizations to spare time and assets. 

9. Reports and Analytics 

With email support, you have a record of the messages sent between you and your clients or others that make requests. That gives a restricted level of responsibility and the capacity to survey staff execution. 

With telephone support, however, checking on staff execution can be troublesome, except if you record all calls and can tune in to probably a portion of the discussions. 

With quality live chat suppliers, you can see a wide range of custom reports just as the talk accounts of your operators. 

Access to this kind of information lets you perceive what number of guests your site(s) gets, what number of talk demands are acknowledged or overlooked, and a variety of other guest measurements that can assist you with bettering execute promoting systems to draw more traffic. 

Live chat investigation gives you significant knowledge of your operators also—a couple of guest information with access to talk accounts, operator execution reports, and hold-up time reports.

Final Thoughts

Although you may have already known a little about what chatbots could do for your business, we're sure you didn't realize how much they can do.

Live chat support also helps to improve brand trustability.

As a business, people always try to enhance their services and strategize strong marketing drives to attract new customers and retain existing ones. 

Online chat software for websites helps you boost the company's performance, reduce overall costs, and increase revenue.