What is Live Chat Software for Website?
Live chat software is mainly conversational software. It is designed to automate conversation between the customer and the system. Also, this software is used for various technological purposes including information acquisitions & customer services. Our live chat software has an intelligent interactive agent chatbot. It can help to communicate with the customers automatically and can create personalized customer experiences at a high scale. Also, it can understand what a user wants and is prepared to meet users’ requirements. Moreover, it can be active 24 hours a day, 7 days a week. So, this system can help the customer at any time and support for managing business processes properly.
Benefits of Live chat software
- Reduce costs
- You can communicate with many people at once
- Increase sales
- Boost support and consumer satisfaction
- Comfortable customer support
- Quicker question analysis
- Convert Potential customers
- Efficient points
- Expanding the business
- Reports and Analytics
Why Choose Live chat software
- Artificial intelligence-based chatting
- Manual live chatting
- Lead to customer conversion in chat
- Facebook bots system
- Email collection from website
- Unlimited user create
- Super analytics
- Email and SMS system
- Separate department and agent management
- Small talk system
- Information and file sharing
- Envato customer verification system during the chat
- Neat and clean code of Node JS & PHP based
Make website visitors your best customers
If you can provide real-time customer service, you will get many potential clients effortlessly. Customers like very much when someone cares. So Innue will make customer service easier for you
Turn your website visitors into leads. Help the customer to make a quick decision. Explain your product or service well, compare and increase real-time customer conversion.
Customer relationship management should be done regularly because retention increases sales conversion. Innue has a system for maintaining customer relationships.
AI Chatbot - Next-generation platform for customer communication
The touch of artificial intelligence is falling everywhere which helps us to monitor all the time. It is not possible for a person to monitor all the time and the expertise is very costly for different times. This is why the whole world is now leaning on AI.
We have created an AI chatbot using artificial intelligence which will make your work easier. You can set your clients' potential questions and answers and it will work automatically. You can do it manually if you want.
Greet the customer quickly and help him/her to find out what he/she is actually looking for. Boost your sales with Innue AI chatbot by generating automatic leads.
Innue Facebook Chatbot
Combine your messaging platforms and control everything easily. Facebook is a hugely popular social platform. Most people are active in it. So Facebook is now the biggest platform of business.
Anytime any user can knock on your Facebook business page. But it is not always possible for you to make a conversation, but it is possible for a bot. Innue 24/7 will give you this service.
Innue Facebook chatbot will give you that facility 24/7 you just sort the bot.
Maximize your sales conversion with Innue Live Chat Application
Chatbots are commonly used in conversational systems for a variety of practical purposes, including customer service or data acquisition. This chatbot software is an intelligent interactive agent that can help to automate communication between the customer and the system. Also, this software can create personalized customer experiences. The biggest advantage of this Chabot software is that it can understand what a user wants and is ready to fulfill user requests.
To learn more please see the app sectionLive Demo Contact Us
Main Features of Innue Live Chat software
Admin will be able to create intent and give role access permission to individual users as admin, operator, moderator, and so many.
In this software, you can get the facility of audience segmentation. So, if you want to convert the visitor as a customer or lead, then you will do that easily and effectively.
Extraordinary admin panel:
Using the admin panel in the user interface module, you can check all conversational history between the customer and your system. Also, you can create the user and check the user list.
Sending emails & SMS:
Using this software, you can send SMS and emails from your system. As well as, you can send individual or group emails and SMS to the target customer at a time by using this software. Also, this software solution can give you a super admin facility. So, Innue live chat software can help you to send SMS and emails.
Customized role permissions:
In this software, you can get some role permission facility in your own customized way. So, you can create various roles such that administrator, user, etc. and you can assign users for any specific role. For example, as a super admin, you can set job access or operate the job for an administrator. So, the administrator can only individually update the client's discussion. .
Mobile-friendly display :
The most important feature of Innue live chat software is that it is a very mobile-friendly software for business live chat's purpose. Also, this software has a user-friendly interface. Moreover, Innue software has a responsive web design. So, it can respond to the customer's requirements based on the screen size, any platform, or any devices. As well as, it can support multi-language.
Using this system, you can view all user's information and their activities easily. So, as an admin, you can get any information rapidly and can check visitor conversations and their list.
Insightful admin dashboard:
In this live chat software, you can get a dynamic dashboard. So, using this dashboard, you can understand the total customer, total lead, total queries, and solutions easily. Also, you can get all online visitor's information quickly.
Meaningful admin access:
For maintaining any live chat software for website, you need a proper admin panel. So, Innue will be the right choice for you. Because this software system has a suitable admin panel. Using this admin panel, you can create, read, update, edit, and delete operations on the menu.
Main Modules of Innue Live Chat Software
In the Innue live chat software for website, Management system would bring the expeditious power to operate your business efficiently and smoothly.
Super Admin Panel - Dashboard
In this software, you can get the best admin panel. because this software has a dynamic dashboard that will help you investigate or supervise the entire acts and deeds of your business. Also, all information is represented graphically in this system by using your data. So, you can understand all these things easily. Moreover, this graphical view or representation will help you in your analysis and better decision making.
Using this feature, you can operate multiple agents or manage several departments as well as you can create default intent questionnaires. Moreover, if you have multiple agents or departments, then you can include your different departments or agent's names. Also, you can edit or delete those names. First, you have to write your agent or department name, then have to click on the create button.
This feature will help you to superintend monitoring. Here, you will get so many advanced features. Also, you can get all conversation history by clicking on a visitor or a customer name from the user list. Get the required visitor or customer details information. Moreover, you can control the conversation options automatically or manually by using this feature. Also, you can convert the contact person as a lead or customer from any conversation. In addition, you can understand various issues like problem-solving, general discussion, or need support in these conversations. After that, you can save or store all this information for your analyzing or decision-making purposes. These will be very helpful for further queries. Even you can change your conversation color in this software as you like.
Here, you can create new users using the admin panel. With this feature, you can add unlimited users as per your requirement. Moreover, you can add various types of users like a general user, admin, operator, in-charge, manager, and so on. If you add any users, then you will have to click on the Save button to save your user data or information.
With the help of this feature, you can see the list of all your users. Also, you can permit them to use this software for all of those users. As well as, you can understand the detailed information of all users. Besides, you can update the pieces of information and delete any information as your requirement.
In your company, if you have multiple business departments or sectors, and all of those departments may be managed by only one or two employees, then they may not be able to manage all those departments properly. For that reason, you need to share these tasks between different users or employees. For distributing these tasks properly, the department mapping feature will be very helpful. This feature will help you to oversee your organization tasks randomly and drive customers for the best performance.
Mainly, a visitor window is the first step for starting a conversation or any discussion. It can be said that it is a chatbot like a messenger. When any visitor or contact person wants to continue the conversation, then he/she will have to select the department and fill the input fields like name & mobile number. After that, they have to click on the continue button for any queries or conversations.
Conversation - Leads
Using this feature, you can convert the visitor as your future lead or customer. In this feature, you can manage the conversation easily and efficiently. Also, you can understand who will be your lead or customer through this conversation. Moreover, when you convert the visitor as your lead, then their information will show on your list. So, it is the most important feature of your business success.
Settings - Language
In this feature, you can configure the language, Facebook bot implementation and can set up your web application. With this feature, you can continue your business process as your preferred language, so what language do you want to communicate with your clients or customers? By using this live chat software, you can use any language for your business.
Also, you can serve different languages for supporting your clients or customers. So, when you want to set a new language, then you can do it without any difficulty. You just need to type the language name, then you must have to save it. After that, you can add all phrases and also can edit that language.
This application module is the most significant module in your system. For setting this AI chatbot in your system, you must have to provide your application information here. Using this system, you can get the Facebook bot setting option and you can continue Facebook messaging by Facebook Messenger through this system. Yes, you can add the number of Facebook pages for supervision. As well as, you can be able to set your customer's intent on questionnaires and desired answers.
Role Permission Setup - Language
Innue chatbot is the best live chat software for website. Role permission setup - language is the feature that will help you to create & add user-wise individual roles, also have scope to assign the role to different users. Also, you can see overall role lists, user name, and their working details. As well as, as a super admin, you can create different categories like admin/user, operator, in-charge, and so on. Then, you can assign these roles for each specific user. Moreover, they can only perform their assigned tasks. For instance, if you set role access for a user as an operator, then he/she will only be able to read dashboard, chat with visitors or customers, set department intent questionnaires, and can send Emails or SMS, etc.
Using this module, you can configure your Email Credential. After configuring your email option, then you can send emails to your customers or clients. So, firstly, you have to set up an email configuration feature. Moreover, you can send a custom email to your desired customer from this system like Gmail, Yahoo. Also, you can send an order confirmation email, order processing email, password recovery email, etc. through this system.
Features of Innue Live Chat Application
There are 2 exciting mobile apps that can integrate with Innue Live Chat software. These apps will make your software very efficient than before.
- Easy Login & Registration System
- Can Chat Different Types of Agents
- Your chatting history will be saved for further chats
- You can change profile information easily
- Quick Reply System
- Push Notification System When You are Background
- You can share file & image both
- Real Time Chat With Bot & Agent.
- You can conduct a real time chat With Bot & Agent.
- You can save your chatting history for future chat
- Easy to change Profile Information
- You can respond quickly in this system
- Push Notification System When You are Background
- File & Image Sharing
- Easy Login & Registration System
Start your project right now
We are sure, you will not get service anywhere like ours. It's that good!
What did our customer say?
Our main concern is the customer satisfaction and customer support.lets see what our recent customer says.
Micheal Kaufman Owner
Very easy to use. I am using Isshue for my online store. And I find this software is the best investment for my business.
Brain Moor CTO
Finally bought the license. Looking for a solution like Isshue at a reasonable price. Thanks bdtask for making a solution like this.
Anil Mehta CEO
Great software, Great functionality, Great usability, Superb customer service. Love you team Bdtask for a lovely experience. Cheers.
Angela Parker Owner
I am using this software recently for my business and I recommend this software to others as well. Thank you Bdtask.
Ben Luke CEO
Great customer service. Great response when needed. Love the overall experience so far. Thanks a lot, team Bdtask.
Frequently Asked Question
Business Live Chat Software is the complete solution for AI Chatbot .Here have some basic question about Business Live Chat Software
Our Related Products
We are selling this erp software getting our beloved customer satisfaction. We have more then 100 customers of this right now